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Internet Technical Support

Each condo has unique SSID and password for connecting to the internet network.
This information may be found near the modem or router or on a placard on table or
kitchen counter.If having difficulty connecting to internet, perform the following debug steps prior to
calling Spectrum for technical support:

  • Check Cables and Power

Check that modem and router powered ON and cables securely connected.

  • Check Your Device Setting of SSID and Password

Check that your device set to proper SSID and password which are case sensitive.

  • Power­-Cycling the Cable Modem

The following steps will shut down your cable modem and then power back up
in order to attempt to restore it’s functionality:

  1. Unplug the power cord from backside of cable modem.
  2. Leave the cable modem unplugged for at least 10 seconds.
  3. Plug the power cord back into cable modem and wait 1 minute
    for modem to reset.
  • Power-­Cycling the Wireless Router

These steps will temporarily shut down your wireless router and then power
back up in order to attempt to restore it’s functionality:

  1. Unplug the power cord from backside of wireless router.
  2. Leave the wireless router unplugged for at least 10 seconds.
  3. Plug the power cord back into wireless router and wait up to 2 minutes
    for the router to sync with your modem.
  • Internet Speed Test

Clicking on Speed Test icon below opens a window to perform a speed test
or go to https://www.spectrum.com/internet/speed-test.html .

If connected directly to modem, the WBV internet speed should be
approximately 200 Mbps download and 20 Mbps upload.
If connecting wirelessly, the speed will be less.

  • Still Internet Problems?

Owners or their agents can call Spectrum Technical Support Number: (808) 582-6100,
Initially there will be voice prompts and asked account number.  Say “I do not know.”.  There will be additional voice prompts asking what problem is and will offer some solutions to try.
Eventually will reach an actual person and if asked account number, provide property name of Wailua Bay View and Unit Number.and mention that a bulk account of the Wailua Bay View Association of Apartment Owners.                                             

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